December festive month - please expect delays from our carriers
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Create an accountShipping, VAT, Customs & Returns
WE SHIP GLOBALLY
All orders are fulfilled and shipped out within 1 business day
DELIVERY TIMES & SHIPPING COSTS
Netherlands & Belgium 1-3 working days - free shipping on orders over €80
EUR-1 Delivery time approximately 2-5: working days - free shipping on orders over €80
EUR-2 Delivery time 4-12 working days - free shipping on orders over €140
ROW - Rest of the World: 4 -16 working days - free shipping on orders over €140
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EUR 1: Belgium, Denmark (excl. Faroe Islands and
Greenland), Germany, France, (incl. Corsica and Monaco),
Italy (excl. San Marino and Vatican City), Luxembourg,
Austria, Spain (incl. Balearic Islands, excl. Canary Islands),
Sweden.
EUR 2: all other countries in Europe
ROW :Rest of the world: all other countries
*Price may vary depending on location and carrier accessibility. The final price will be shown at checkout.
PROCESSING
Orders are processed and shipped out within 24h and often shipped out the same day.
All orders are fully trackable.
Orders are not processed during the weekend and public holidays.
DELIVERY
We are not liable for wrong information given to us when shipping information is asked in check out point. If the shipping address provided is not correct we are not required to refund. You as a customer are responsible to make sure all shipping information is accurate before finalising your order.
All unclaimed / un-deliverable parcels that are returned back to us will be shipped back at the customer's own expense.
Ecuafina BV is not liable if your parcel is stolen or lost in transit.
We can not send to PO boxes.
RETURNS
With the original invoice or packing slip you can return the item at your own expense within 30 days of receipt to:
- VELPA - Ecuafina - nummer 12
- Mercuriusweg 10
- 7202 BR Zutphen-NL
After receipt in Zutphen the purchase amount will be transferred back to you within 2 days.
CUSTOMS IMPORT DUTY AND TAXES
**No customs apply to orders within the EU**
All orders are shipped out from our warehouse in Zutphen, The Netherlands (EU)
If you are ordering from outside of the EU, please note that Ecuafina BV is not liable for customs clearance fees that are required by your country, we also are not responsible for the delay in delivery caused by customs.
All prices online do not include any of these customs clearance fees. Please familiarise yourself with your country's customs charges and levies prior to placing an order.
Please keep an eye on your shipment with the tracking number provided to avoid delays, Ecuafina BV is not responsible if you are not notified by your country's postal authority.
DISCLAIMER
The shipping cost for orders is non-refundable.
By placing an order you are acknowledging and accepting all the international shipping terms.